Here are some of the few reasons why you did not receive your bonus:

1. You have not added funds to the eligible MT5 account yet

The bonus is only applied when you fund an eligible Deriv MT5 account (MT5 CFDs or MT5 Financial). Depositing funds into your main Deriv Wallet alone does not trigger the bonus.

2. You have already made a deposit in the past

If you have deposited before, you are not eligible for this promotion.

3. This was not your first MT5 funding

The bonus applies only to your first MT5 funding. If you have already funded your MT5 account previously, you will not receive a bonus again.

If you meet all the conditions and still did not receive the bonus, you can contact our live chat support.

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