We require you to verify your identity and documents to:

• Protect your account against fraud and unauthorised account access.
• Ensure account security and protect your funds.
• Prevent money laundering and other financial crimes.
• Confirm you meet the eligibility requirements.

The verification process involves providing proof of identity (a selfie/liveness check and an official ID document) and proof of address (such as a valid ID with address details, utility bill, bank statement, or government-issued letter dated within the last 3 months).

Most verifications are processed within minutes, and our support team is available to assist if you encounter any issues with document submission.

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