Your documents may have been declined for one or more of the following reasons:

• The image was blurry, too dark, or difficult to read
• The document was expired or not valid
• The edges were cropped or parts of the document were cut off
• The information didn’t match your Deriv profile details

Before uploading your document again, check that:

• The document is valid and up to date
• All four corners are visible
• The photo is clear and well lit
• Your profile details match the document exactly

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